We are vigilant about your privacy and take the necessary steps to make your order as secure as possible.
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We use VeriSign to process credit card payments. VeriSign protects over 100,000 online merchants and is considered the best protection money can buy. | |
| We use industry standard 128-bit SSL encryption certified by VeriSign during our secure checkout process. This ensures that information transmitted from your computer is private. | ||
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SecurityMetrics tests store.acne.org quarterly for PCI data security requirements. PCI data security is a rigorous standard which tests for all known security vulnerabilities. Passing this test, and maintaining PCI compliance significantly reduces the risk that this site will be compromised. | |
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We are an accredited member of the Better Business Bureau in good standing with an A+ rating. |
- We use as little packaging as possible. We also make products in large quantities to further reduce packaging per ounce.
- We use 100% recycled loose fill packing peanuts.
- We send packages in 100% post consumer recycled carboard boxes which are also 100% recyclable.
- Our distribution centers are located only in temperate climates that rarely require heating or air conditioning.
- We have a locally sourced supply chain and manufacture our products close to our distribution centers.
- Whenever possible we ship railway.
- We only ship full containers which reduces our carbon footprint.
- We use 100% post consumer recycled paper in our office, which we then re-use and finally recycle.
- All of our products are 100% recyclable.
- We are always looking at every part of the business to reduce environmental impact. Can the day come where businesses can be completely sustainable or even give back to the environment? We think so!
You may return your most recent order for any reason within 60 days and receive a replacement or refund.
It is important that you first write to returns@acne.org and request an RMA number. We will email you with the correct RMA number that you can then put on the outside of the package when you make your return.
Please note that we cannot refund shipping charges and we are not responsible for providing return postage. Limit one return per customer.
Acne.org products are never tested on animals and contain no animal products. They are 100% cruelty free and vegan.
All Acne.org products are gluten-free.
The FDA (U.S. Food and Drug Administration) requires that any product containing an active ingredient undergo FDA required stability testing. This stringent testing insures that the product you buy contains the correct amount of active ingredient listed on the label throughout its shelf life. Acne.org Treatment underwent and passed this stability test. We also carefully assay every batch of our Treatment and all of our other products to ensure each product is adequately preserved and contains the correct amount of active and inactive ingredients.
