Additional Support

Is the package discreetly labeled?

Yes. Packages are sent in simple brown cardboard boxes. The return address simply says “Fulfillment Center.” There is no reference to acne or acne.org anywhere on the package.

Can I pick up my order locally if I live in the San Francisco area?

Sorry. We do not have a local pick up location.

Do the products have expiration dates?

Gentile Cleanser: No expiration.

Treatment (Benzoyl Peroxide – 2.5%): Unopened product is good for two years from date of manufacture. The expiration date is printed on the bottom of the bottle or stamped onto the crimp of the tube.

Moisturizer with Licochalcone: Unopened product is good for two years from date of manufacture. The expiration date is printed on the bottom of the bottle.

AHA+ (Glycolic Acid - 10%) : Unopened product is good for two years from date of manufacture. The expiration date is printed on the bottom of the bottle or stamped onto the crimp of the tube.

Jojoba Oil: No expiration.

How are the packages marked?

The packages are shipped using plain packaging with a return address that only mentions "Fulfillment Center". No references to acne show on the outside of the package.

How do I unlock/lock the pump on the bottles?

Click on the video below.

It's cold out. My products arrived frozen. What do I do?

Allow your products to thaw at room temperature. They should be fine. If they have been frozen for weeks or months, however, it may be best to reorder. Do not store your products in the freezer.

It's hot out. My products arrived very warm. What do I do?

As long as your products have only been in a hot mailbox or other warm area for a day or two, the products should be fine. Just let them slowly return to room temperature once you bring them inside. If, however, they have been stored above 100 degrees Fahrenheit for many days, it may be best to reorder.

How do I contact you?

Please use the contact us form.

We are always asking ourselves how we can manufacture with the very highest quality pharmaceutical grade ingredients and at the same time keep our products priced as low as possible. One way we do this is by offering world-class customer service via email only. Our Illinois-based customer service gets back to people within 24 hours (M-F) and receives frequent accolades for quality of service and response times.