How can we help?
Listed below you will find some frequently asked questions and their answers. If you are not able to find the answer you are looking for, please use the contact us form.
- Has my order shipped?
- Can I modify my order items or quantities before my order ships?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- I received the wrong product.
- When will my order ship?
- How do I create an account?
- How do I edit my account information?
- How much does shipping cost?
- I forgot my password.
- How do I return my product?
Pricing and Billing
Subscribe & Save
- What is Subscribe & Save?
- Can I order more than one Subscribe & Save kit?
- How often will you send my Subscribe & Save order?
- How will I know when to expect my Subscribe & Save shipments?
- What if I don't need a new shipment yet? Can I postpone my shipment?
- Can I change the products or schedule for my Subscribe & Save order? What if I need to have it shipped to a different address?
- How will you charge me for my Subscribe & Save shipments?
- How can I cancel my Subscribe & Save order?
- Can I return my Subscribe & Save shipment?
- I haven't received my order yet.
- Do you ship to my country?
- What are my payment choices?
- What is the return policy?
- Is the package discreetly labeled?
- Can I pick up my order locally if I live in the San Francisco area?
- Do the products have expiration dates?
- How are the packages marked when they arrive?
- How do I unlock/lock the pump on the bottles?
- It's cold out. My products arrived frozen. What do I do?
- It's hot out. My products arrived very warm. What do I do?
- How do I contact you?